General Returns

All other eligible returns must be back to us within 14 days of in-store purchase or delivery.

To be accepted, items must arrive:

• Unworn, unwashed, and unaltered
  
• Free from makeup, deodorant, or lotion marks
  
• Without odors (including smoke or perfume)
  
• Free of pet hair or any other debris
  
• In original condition with all tags securely attached or any original packaging.

⚠️ All returns go through a full inspection upon arrival. Items that do not meet these requirements will not be approved and will fall under our rejected returns policy (see below).

Refunds are issued as store credit only, in the form of a digital gift card.

We offer exchange or store credit in the event your items don't work out for you! Your order must be returned in the store within 14 days of the sale with tags and a receipt. We do not accept items that have been worn, washed, or smell.

If you ordered your item online, you have 14 days from the delivery date to initiate a return and ship back to us. You can initiate a return or exchange HERE. 

You must send back your order within the 14 day period to be eligible for exchange or store credit. We do not accept items that have been worn, washed, or smell. If we believe that any of these have occurred, we will return the items back to you.

If shipping, please ship back to us via our return portal only. 

Once we RECEIVE the item, we can send you an email with your store credit gift card or process your selected exchange items.

No Cancellations

Once an order is placed, it begins processing immediately and cannot be canceled, changed, or held. No exceptions. Please review your cart carefully before checking out.

The deadline for Christmas exchanges are 1/7/2026. Please include your gift receipt. If you choose store credit, please know that your store credit will expire 1/31/2025. After this date, all store credits for Christmas will be invalid.

Damaged & Defective Items

We want your order to be perfect every time. If you receive an item that is damaged or defective, you’ll need to submit a claim and ship it back to us within 4 days of delivery through our Return Portal.

When submitting your claim, please include:

• Clear photos of the damage or defect
  
• A short description of the issue
  

The item must be returned in its original condition: unworn, unwashed, with tags still attached. Once we receive and inspect your return, store credit will be issued in the form of a digital gift card.

Damaged or Lost Packages

We package every order with so much care, wishing we could hand-deliver each piece straight to your doorstep! But once your order is scanned by the shipping carrier, it’s officially in their hands.

If Checkout+ was purchased: Please file your claim through our Return Portal so we can handle the process for you.

We recommend waiting 1–2 business days before opening a claim, as carriers sometimes mark packages “delivered” early or to a neighbor.

Our Support: Once submitted, we will investigate the issue on your behalf and keep you updated along the way.

Resolution: Approved claims are eligible for either an exact item replacement order (if available) or store credit only in the form of a digital gift card. We never issue refunds for missing packages.

Missing package claims must be submitted within 14 business days of the package being marked delivered or within 14 business days of the last tracking status update. Claims submitted after this timeframe cannot be investigated, as shipping carriers close the investigation window and are no longer able to review the delivery.

If Checkout+ was not purchased: Any claims for lost, delayed, or damaged-in-transit packages must be submitted directly through the carrier as we are not responsible for a replacement or reimbursement. You can file a claim via USPS Claims Here.

Of course, we’ll still be here to support you with any documentation or details you may need for your claim. While we cannot be held responsible for carrier mistakes without Checkout+, we’ll walk alongside you in the process to make sure you’re not left without answers.

Incorrect Addresses, Delivery Errors & Theft

Customers are responsible for ensuring all shipping information entered at checkout is accurate and complete, including street address, apartment or unit number, city, state, and ZIP code.

Cobalts Boutique is not responsible for packages that are:

• Delivered to an incorrect or incomplete address provided by the customer
• Returned to sender due to address errors, refusal, or failure to retrieve the package from the carrier
  

Packages affected by the above circumstances are not eligible for refunds. If reshipment is requested for a returned package, additional shipping fees may apply.

Address Changes & Incorrect Addresses

Please contact us as soon as possible if you notice an error in your shipping address. We are only able to modify or correct an address before an order has been processed or shipped.

Once an order has shipped, we are unable to change, reroute, or update the delivery address but you may be able to contact the shipping carrier directly for an update. If a package is delivered to an incorrect address provided by the customer, we are not responsible for the package and it is not eligible for refund or replacement.

Packages delivered to an incorrect address, marked as delivered by the carrier, lost due to address errors, or returned to sender because of an incorrect or incomplete address are the responsibility of the customer.

If a package is returned to us due to an address issue, reshipment may be requested once the item is received back, but additional shipping fees will apply. Original shipping fees are non-refundable.

It is the customer’s responsibility to ensure all shipping details are entered accurately at checkout.

Resolutions for Damaged or Lost Packages

If your claim is approved with Checkout+, we will investigate the claim on your behalf, if it's determined that the package was not received, our immediate resolution is to send a replacement of the exact same items in your order. If any item in your order is out of stock, we will issue store credit for the value of that item.

Carrier Claims & Voiding of Package Protection

Checkout+ package protection is designed to eliminate the stress of carrier investigations by allowing our team to handle the claim process and resolution on your behalf.

If a customer opens a missing mail search, carrier claim, dispute, reimbursement request, or any other investigation directly with USPS or the shipping carrier before contacting us or submitting through our protection portal, package protection coverage for that shipment is automatically voided.

This is because once a carrier investigation has been initiated independently, the carrier may issue reimbursement directly through their claims process, making the shipment ineligible for duplicate coverage under Checkout+.

If a carrier claim has already been opened, the customer will be responsible for working directly with the carrier until that investigation is fully resolved. We are always happy to provide tracking details, order information, or supporting documentation if needed.

No Refunds on Lost or Missing Packages — Ever

We never issue refunds for lost, missing, or stolen packages.
This policy exists because:

• Once a package is handed to the carrier, it becomes their responsibility, and insurance claims require a clear outcome (replacement or credit only).
• Refunding lost packages leads to double-loss situations for small businesses (loss of product + loss of revenue).
• Carriers rarely reimburse small retailers in a timely manner, and in many cases, do not reimburse at all.
• Offering refunds allows room for fraud and repeated claims, which directly impacts inventory and costs, making it harder to keep prices fair for honest customers.

Because of these reasons, refunds are not an option under any circumstance for lost or missing packages.

Rejected Returns

We take pride in offering fresh, high-quality pieces that make you feel amazing. Because of this, we cannot accept returns showing any signs of wear such as makeup stains, deodorant marks, odors, pet hair, or missing tags.

If a return does not meet our requirements, it will be rejected and sent back to you. Customers are responsible for the $8.50 return shipping fee on rejected items.

This policy helps us keep standards high and ensure that every customer receives new, unworn pieces. We appreciate your understanding and support in helping us maintain the integrity of our shop.

Please for any other  questions or inquiries email cobaltsboutique@gmail.com.

Thank you so much for shopping with us. We appreciate you more than you know!